The Customer Service Request System has been designed for residents to enter and track a request for service or to state a concern.

To activate the Customer Service Request System, you will need to create an account and select a user name and password. Standard contact information will be entered (name, address, phone) and will be stored so that you do not have to repeat the process on subsequent visits to this area or when you are using other Town of Pittsford online e-government services. The information gathered and stored in your account will be used exclusively by the Town of Pittsford.

Once your account is set up, you are ready to enter a request for service. Please pick one of the service options listed or select "other," enter comments or additional detail related to your concern, then hit "submit." Your request will be dispatched to the appropriate department head or manager who will be responsible for responding to your request.

After your request has posted to the Customer Service Request System, you can track the progress of your service request by logging into your account. You may add comments to your original statement(s) and interact online with our staff via the tracking option.

• Login with an existing account
• Create a new account